Refund policy

Effective Date: February 22, 2026

At Skinociti, we are committed to ensuring your satisfaction with our products. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

Eligibility for Returns

We accept returns for items that are either incorrect or damaged to the point where they cannot be used. This applies to both regular and customized products, including items purchased on sale or at a discount. If you have received the wrong item or a product that is damaged and unusable, you are eligible for a return.

Return Window

To be eligible for a return, you must contact us within 31 days of receiving your order. Requests made after this timeframe may not be eligible for return or refund consideration.

Condition for Returns

Products may be returned even if the packaging has been opened, provided the item is in the same condition as received and shows no signs of misuse, damage, or alteration.

We accept returns for both defective and non-defective products within 31 days of delivery, as long as the product remains unused and in its original condition.

If the product does not fit your device due to an error on our part, or if the item is defective or damaged, it qualifies for a return or exchange.

Items that have been used, worn, modified, or affected by customer misuse are not eligible for return.

Refund Process

Once your return is approved, you will receive store credit, which can be used for future purchases on our website. We do not issue cash refunds.

For damaged or defective items, a full refund — including the original shipping cost — will be issued to your original payment method.

Return Shipping

For damaged or defective items, Skinociti covers the cost of return shipping. We will provide you with a prepaid return label to make the process as simple and hassle-free as possible.

For change of mind returns, the original shipping fee is non-refundable and the customer is responsible for the cost of return shipping.

Non-Returnable Items

While we currently do not have specific items marked as non-returnable, all products must meet the eligibility criteria outlined in this policy to qualify for a return.

Exchanges

We offer exchanges for incorrect or damaged items that are unusable. If you choose an exchange, you'll receive an additional 5% discount on your replacement order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 31 days of delivery. We require photo and video evidence of the damage to process your claim. Approved claims are eligible for either a full refund to your original payment method or a replacement.

International Returns

For customers outside the United States, we do not accept physical returns. However, you can email us at info@skinociti.com to discuss your situation, and we will guide you through the available options.

How to Initiate a Return or Refund

To start a return or refund request, please email us at info@skinociti.com within 31 days of receiving your order. Include your order number and a description of the issue, along with any supporting photos or videos if applicable.

We're here to assist you with any return-related questions or concerns.